Three Tier Grievance Redressal Structure
Delhi Electricity Regulatory Commission (DERC) has prescribed a Three Tier Grievance Redressal Mechanism for the easy and quick resolution of complaints related to the consumers residing in the area of NCT of Delhi. To know more about the process, Click Here. In order to implement the same in NDMC Area, an Electricity Consumer Grievance Redressal Forum (New Delhi Municipal Council Area) has been Established. Follwing Three Tier procedure may be followed by the Electricity Consumers in NDMC Area for the quick resolution of their complaints.
TIER- I (NDMC Complaint Escalation & Redressal Structure)
The below mentioned officers attend to complaints of various consumers from 3.00 PM to 4.30 PM every day:-
| Sl# |
Complaint Type |
Contact |
| 1 |
Discrepancies in consumption |
Asst. Commercial Officer,
Shaheed Bhagat Singh Place, First Floor, Gole Market, New Delhi.
Ph. 23348965
|
| 2 |
Defective Electric meters. |
AE (M/North) & AE (M/South)
Shaheed Bhagat Singh Place,
Gole Market.New Delhi. Ph. 23322923.
|
| 3 |
CT/PT. operated defective electric meters |
AEE (Meters), H.C.Mathur Lane, New Delhi. Ph. 23322923. |
| 4 |
Discrepancies in rates/amount |
A.O. (Billing) Room No 87
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687
|
| 5 |
Delay in delivery/ receipt of bills. |
A.O. (Billing) Room No 87
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687
|
| 6 |
Excessive billing. |
A.O. (Billing), Room No 87
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687
|
| 7 |
Refund of Security |
A.O. (Billing), Room No 87
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687
|
| 8 |
Cases relating to connections /disconnections in Govt. Flats and issuance of N.O.Cs |
Asst. Engineer (C&D), Room No 104
Shaheed Bhagat Singh Place,
Gole Market, New Delhi. Ph. 23362906
|
| 9 |
Cases relating to misuse/theft of electricity/water |
Executive Engineer (Commercial),
Room No 103
Shaheed Bhagat Singh Place,
Gole Market, New Delhi. Ph. 23341606
|
| 10 |
Complaints relating to change of name of the registered consumer |
Executive Engineer (Commercial),
Room No 103
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23341606
|
| 11 |
Complaints regarding frequent breakdowns/load shedding/power fluctuation |
Executive Engineer (Commercial),
Room No 103
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23341606
|
| 12 |
Complaints relating to load enhancement – load reduction |
Executive Engineer (Commercial),
Room No 103
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23341606
|
If a grievance is not attended to in a reasonable time, then one can meet :-
Executive Engineer
Commercial Department
New Delhi Municipal Council
Shaheed Bhagat Singh Place,
Gole Market, New Delhi – 110001
TIER - II
If consumer is still not satisfied with the resolution/response, after exhausting all complaint handling procedure at NDMC, in respect of grievances like New Connection, Billing, Metering, Power Outage, Power Fluctuation, Load Shedding, Load Enhacement / Reduction, Streer Lights, Disconnection / Reconnection of Power Supply, Power Theft/Unauthorized Use of Electricity, Name Change, Street Lights, Transfer of Connection and Change of Category then consumer may approach Electricity Consumer Grievance Redressal Forum (ECGRF) at the following Location :-.
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which any proceedings are pending before any Court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126, 127, 135, 139, 143, 152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with ECGRF order, an appeal against ECGRF orders may be filed with the Electricity Ombudsman at the following Location :-
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com